Poshi (“we,” “us,” or “our”) provides AI-powered telephone reception and related business communication services. A customer using Poshi for its business controls its callers’ information; we generally process that information on the customer’s instructions.
Information we collect
We collect account and contact information, business details used to configure an agent, messages sent to sales or support, and pilot-interest information submitted through this website. When the service handles a call, we may process phone numbers, timestamps, duration, routing details, transcripts, summaries, appointment details, and requested actions. The browser demo streams microphone audio for the live conversation and does not store raw audio.
How we use information
We use information to provide and secure the service, answer and route calls, schedule appointments, perform requested integrations, prevent abuse, monitor reliability, provide support, and comply with law. We do not sell personal information or use call content for third-party advertising.
How we share information
We may share information with providers supporting hosting, telecommunications, speech and AI processing, scheduling, communications, and payments. They may process information only to provide those services. We may also disclose information when required by law, to protect rights and safety, or at a customer’s direction.
International processing
Poshi is based in Nepal. Information may be processed in other countries where our service providers operate, and privacy laws may differ from those in your location. Contact us with questions about processing for your clinic.
Retention and security
We retain information only as long as needed for service, security, legal, and accounting purposes. We use access controls, encrypted network transport, monitoring, and restricted production access. No system is completely secure.
Your choices
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your information. Email founder@poshiai.com to make a request. If a Poshi customer collected your information, contact that business first.
Call notices and changes
Call recording and transcription laws differ by location. Customers are responsible for legally required notices and consent. We may update this policy as the service or law changes and will post the revised effective date here.